Responsibilities

Verizon Wireless is looking for a highly motivated, sales focused individual to join its growing digital team. The Online Personalization Senior Test Lead will be an integral of the personalization team responsible for identifying and executing vzw.com digital personalization strategy. The role will focus on delivering a best in-class integrated customer experience across all channels of Verizon Wireless. To be effective, this position requires an individual who can leverage technology, data and content to deliver and execute an actionable roadmap that drives results.

This role will work within a highly matrixed, cross-functional environment. To be successful, this individual will partner with various teams within Verizon Wireless to identify opportunities that widen our position in the marketplace.

Responsibilities Include:

  • Serve as key business SME and point of contact for digital Personalization
  • Monitor the competitive market place and quantify new opportunities
  • Align Personalization roadmap with the overall Internet Sales & Operations priority roadmap
  • Keep current on emerging technologies and business strategies
  • Collaborate with other internal organizations, channels, agencies and 3rd party partners to identify and execute integrated and cross-channel initiatives
  • Identify optimization opportunities to drive results
  • Act as end-user advocate and ensure balanced decisions are made
  • Ensure clear communication and coordination across business
  • Define, document and drive key business metrics and reporting
  • Manage the end to end execution of tests : work with functional groups to ensure functions have what they need, and work meets requirements of test definition brief
  • Identify testing roadblocks and escalate as needed

Qualifications

  • A Bachelor's degree or six or more years of equivalent work experience is required
  • Experience in online / eCommerce
  • Experience influencing and leading partners and internal organization to meet goals
  • Strong business, sales, and customer service interaction track record with excellent communication skills
  • Relevant business experience with partner management and vendor selection
  • Clear and effective verbal, writing, and presentation skills
  • Experience with ATG / Endeca and the Adobe Marketing Cloud products
  • Strong leadership qualities; Team management experience a plus
  • Bachelor's Degree required; MBA preferred;
  • Technical and Marketing backgrounds a plus
  • Clear thinker with the ability to determine the critical few requirements to ensure project success and to plan for near-term and long-term growth
  • History of delivering results on time and ahead of goal
  • Proven track record in creating and executing effective co-marketing programs to help grow sales, traffic and/or engagement

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better