Charlotte, NC / San Francisco, CA / Oakland CA
Do you have a passion for customer experience and problem-solving? Do you see the big picture, but also find satisfaction in making every detail right? Do you enjoy tackling complex problems to produce simple interface designs? If this describes you, you may be the right match for a major Charlotte employer.
Our client's Interaction Designers are responsible for leading project teams while designing and delivering customer experience solutions for digital properties, including desktop browser, mobile, and tablet sites and apps. They work on high-profile and/or complex projects spanning either public site (shopping, informational, and application flows) or authenticated site (online banking, payments, and other transactional and service related flows). As a major contributor in shaping a segment of products customer experience strategy, they partner with product owners to influence product roadmaps.
View 4 job postings at TEKsystems Digital
What you'll be responsible for:
Collaborating with DXD Designers, Content Strategists, Producers, and Researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications
Solving complex problems with simple, industry-leading user interface design solutions
Developing scenarios, navigational structures, sitemaps, user flows, screen designs, interaction models and functional templates, then assist the project team with the creation of visual design and content artifacts
Designing, developing, testing and refining prototypes
Often acting as project lead, coordinating multi-disciplinary DXD project teams, writing creative briefs, estimating scope and sizing, and handling escalations
Consulting with business stakeholders to educate and inform around the business value of experience design and user centered design practices
Moderating working sessions
Shepherd the project through usability testing, with an eye toward translating user feedback into intuitive and functional user experiences
Developing new research and test theories that lead to alternative, leading edge design solutions
Defining and deploying design strategies
5+ years of experience with interactive product design for Fortune 500 companies or large e-commerce sites
Current and relevant experience with trends affecting digital interactive product design (e.g. mobile, responsive design, etc.)
A track record of delivering high quality end-to-end designs including wireframes, prototypes, specifications documents, and presentations
Knowledge of applying user research (e.g. task analysis, user scenarios) to inform design decisions
Expertise in iRise (or other simulation packages), Visio/OmniGraffle, and Photoshop/Fireworks
Background in financial institution or other regulated industry
Consulting experience or experience within Fortune 100 company
Candidates only! It is NOT OK for recruiters or others to solicit this company.