Make a Lasting Impact

UX/UI Designer - Artstor and JSTOR Forum

Ann Arbor, MI

Do you believe everyone should have affordable access to knowledge and higher education? Join the ITHAKA team and help make that vision a reality.

The Role

ITHAKA is seeking a creative user experience professional to fill the role of UX/UI Designer to produce the interface design and user experience (UI/UX) for Artstor's Digital Library and JSTOR Forum, the next generation of Shared Shelf. You will have an important role within the Design/UX team and across the ITHAKA organization championing the value of user experience and to help us create sophisticated products and tools for the arts and education communities.

Your days might include the following:

  • Formalizing a flexible framework for product design on web and mobile

  • Developing an interface that reinforces the Artstor brand perspective

  • Communicating effectively within an agile process with onsite and remote engineers and team members to test and refine new product features.

  • Developing screens for a consistent multi-channel brand strategy across direct email marketing, events, advertising, and public-facing websites.

  • Working with Business and Product stakeholders to understand the business and technical requirements, and through user experience design, create clarity and emotional connectedness to key products.

You must be an innovative leader, able to explain how user experience affects brand perception and engagement. Your close partnership with the design and development teams, in particular, will advance the culture of quality and excellence at ITHAKA. This is a hands-on role and you must lead by example.

In short, you will be responsible for translating business requirements into user flows, wireframes, and prototypes, and collaborate with the Product and User Research teams to understand and refine results. You will also design the overall functionality of the product and iterate upon it to ensure a great user experience.

Reporting to the Director of User Experience and Design, you will operate in a matrixed environment. For example, you will work alongside designers and user experience specialists with direct accountability for supporting Artstor and Forum, while having engagement with various ITHAKA product teams.

Specific Objectives and Responsibilities

The primary responsibilities of the UX/UI Designer are:

  • Deliver a product and UI design that can support evolution in the visual, tonal, and interactive aspects of Artstor or Forum's new and existing products. Successfully integrate user experience and design into an iterative product development process that reveals user needs through research, experimentation, and analysis.
  • Assist designers in creation and implementation of a living style guide and interactive pattern library for the Artstor Digital Library and its digital asset management system, JSTOR Forum.
  • With the user research team, utilize research and evaluation techniques to further an understanding of user behaviors, needs, and motivations through observation, task analysis, and other feedback methodologies. Able to research, design, test, analyze, iterate.
  • Deliver assets that communicate requirements of the product, from sketches and wireframes to prototypes, and specifications for development during agile sprints.
  • Partner with Product Managers to drive consensus on UI designs with stakeholders and developers; ensuring UX guidelines are understood and implemented.
  • Lead, facilitate the successful and timely completion of major projects requiring UX and design thinking that support of the goals and KPIs of our organization.
  • Be a strong champion of best design practices and usability patterns across platforms and form factors, i.e., desktop, responsive web, and mobile.

Skills, Experience, and Characteristics

  • Demonstrated success overseeing the interface design of engaging, useful, coherent products that thrill users and customers.

  • Ability to motivate and co-create with teams distributed over multiple locations.

  • Experience working within an agile environment. Close collaboration with remote Product Manager and developers will be essential throughout all iterative cycles.

  • Proven design and user experience leader, conversant in sketching, prototypes and crafting workflows. Able to instruct others in UX, UI and interaction best practices.

  • Experience in designing for large scale, enterprise or complex systems and tools.

  • Expertise in Adobe Creative Suite, Sketch and other industry tools for creating responsive web and mobile products.

  • Strong project and time management skills with a demonstrated ability to work independently.

  • Superb creative, organizational and interpersonal skills.

  • Proven leadership and management/mentorship skills a desired.

  • Capable of working proactively with multiple departments to achieve results.

  • Minimum 5-8 years of experience in UX related positions, with experience in the not-for-profit, higher education, art, history, or library communities sector a major plus.

  • Bachelor's degree required, with a concentration in a design-related, HCI or product development field preferred.

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

  • Choice of two medical plans, one at no cost to the employee

  • Employer paid dental, vision, life insurance, and employee assistance programs

  • Employer contributed retirement and much, much more

How to apply:

Interested candidates can submit their resume, a detailed cover letter, and salary requirements.

ITHAKA is an equal opportunity/affirmative action employer.

Our Organization

As a not-for-profit organization, we care deeply about our mission. We work with leaders in the global higher education community to advance and preserve knowledge, to improve teaching and learning through the use of digital technologies, and to help broaden access to higher education by reducing the cost while also improving student outcomes. We are passionate about the value of education and are driven to help our universities, colleges, and high schools become better, more affordable, and more effective, and to reach beyond these traditional walls to support learners everywhere.

In two decades, we have launched some of the most transformative and widely used services in higher education: JSTOR, Portico, and Ithaka S+R. In addition, ITHAKA recently entered into a strategic alliance with Artstor and furthers a number of Artstor's initiatives. Our 300+ employees work closely with our user communities, day in and day out, to build and continuously improve upon these services, and to identify new opportunities to expand access to knowledge and learning. As a successful, growing organization in a demanding and dynamic environment, we challenge ourselves to retain an entrepreneurial spirit that pursues and embraces change.

ITHAKA is headquartered in New York, New York with additional offices in Ann Arbor, Michigan and Princeton, New Jersey and provides legal oversight and services for, Artstor, also located in New York, New York. We also manage a subsidiary, Ithaka International, LLC. to expand our impact globally.

Mission and Funding

We are proud to be a not-for-profit organization, but our status is a reflection of our mission, not our funding model. Our work across these services is highly valued in the global higher education community, and we cover our costs by collecting fees in exchange for the access, preservation, and research and consulting services we provide. That exerts a real discipline on our operations in that we must continually adapt to the needs of our audiences to be worthy of their support. Thousands of higher education and related institutions around the world are ITHAKA's primary financial supporters; their JSTOR participation fees provide 88% of ITHAKA's revenue. Our 99% renewal rate for JSTOR generates stable recurring income, alleviating the dependency on fundraising that many not-for-profits experience. Because the organizations share our commitment to our mission, we have the financial resources necessary to maintain a great work environment that encourages innovation and excellence.