Make a Lasting Impact

Assistant Director, Product Marketing

New York, NY

Do you believe everyone should have affordable access to knowledge and higher education? Join the ITHAKA team and help make that vision a reality.

The Role

ITHAKA is searching for an Assistant Director of Product Marketing to lead the marketing and promotion for two of JSTOR's product offerings - thematic collections and primary source collections. These collections are designed to provide scholars and researchers with high-quality, interdisciplinary academic scholarship across a range of content types.

The preferred candidate is an individual with strong creative and analytical skills, able to find innovative ways to connect and communicate with our audiences and to measure and report on the success of those efforts. This individual will work closely with our product development and design teams to ensure each collection is developed to meet the needs of end users and will articulate that value to our librarian partners. They will be responsible for the planning, development, and execution of all marketing and communications activities for these products and will work to raise awareness of them amongst librarians, faculty, and students.

Specific Objectives and Responsibilities

  • In collaboration with editorial subject matter experts, develop a deep understanding of these products and the markets they serve and work with our Library Outreach team to develop go-to-market strategies and meet revenue and participation goals.

  • Craft and execute multi-channel marketing plans that take into account strategic positioning, the competitive landscape, market feedback, and our unique value.

  • Be a leader in demand generation through digital and offline marketing efforts, working in close collaboration with our Design and Marketing Operations teams.

  • In collaboration with our Marketing Operations and Analytics teams, create reporting systems to advance our product marketing through data-driven decision making.

  • Regularly evaluate marketing programs, incorporating feedback and reporting from our Library Outreach, Customer Experience, and User Insights teams, to ensure that programs are effective and are optimizing marketing spend.

  • Identify new areas of opportunity for growth in the rapidly evolving higher education market -- both in refining existing offerings as well as developing new ones.

  • Contribute to shaping market research activities and maintaining a competitive landscape assessment.

  • Partner with our communications team on speaking, writing and other thought leadership opportunities, particularly in support of interdisciplinary scholarship.

  • Develop relationships with the academic community and engage them in improving our services. Contribute to decision-making by seeking strategic, market-driven feedback about product offerings and providing a strong sense of brand perception implications.

You will be responsible for marketing both a new and an established product line, both of which have significant opportunity for growth. You will need to develop a deep understanding of these products and the markets they serve, and will need to work collaboratively with other departments across the organization to be successful. To do this, you'll need strong communication and leadership skills, and the ability to balance multiple projects simultaneously.

Skills, Experience, and Characteristics

  • Bachelor's degree in Marketing or a related field

  • Minimum of 8 years of relevant experience and a demonstrated track record of success in product marketing, preferably for a SaaS or subscription product.

  • Experience communicating effectively up and down the organization and advocating for key priorities.

  • Experience with CRM product like Salesforce; content management systems like Wordpress; analytical data products like Google Analytics.

  • Experience managing complex projects and communicating with internal and external stakeholders.

  • Experience managing teams effectively.

  • Ability to travel ~10%

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

  • Choice of two medical plans, one at no cost to the employee

  • Employer paid dental, vision, life insurance, and employee assistance programs

  • Employer contributed retirement and much, much more

How to apply:

Interested candidates can submit their resume, a detailed cover letter, and salary requirements.

ITHAKA is an equal opportunity/affirmative action employer.

Our Organization

As a not-for-profit organization, we care deeply about our mission. We work with leaders in the global higher education community to advance and preserve knowledge, to improve teaching and learning through the use of digital technologies, and to help broaden access to higher education by reducing the cost while also improving student outcomes. We are passionate about the value of education and are driven to help our universities, colleges, and high schools become better, more affordable, and more effective, and to reach beyond these traditional walls to support learners everywhere.

In two decades, we have launched some of the most transformative and widely used services in higher education: JSTOR, Portico, and Ithaka S+R. In addition, ITHAKA recently entered into a strategic alliance with Artstor and furthers a number of Artstor's initiatives. Our 300+ employees work closely with our user communities, day in and day out, to build and continuously improve upon these services, and to identify new opportunities to expand access to knowledge and learning. As a successful, growing organization in a demanding and dynamic environment, we challenge ourselves to retain an entrepreneurial spirit that pursues and embraces change.

ITHAKA is headquartered in New York, New York with additional offices in Ann Arbor, Michigan and Princeton, New Jersey and provides legal oversight and services for, Artstor, also located in New York, New York. We also manage a subsidiary, Ithaka International, LLC., to expand our impact globally.

Mission and Funding

We are proud to be a not-for-profit organization, but our status is a reflection of our mission, not our funding model. Our work across these services is highly valued in the global higher education community, and we cover our costs by collecting fees in exchange for the access, preservation, and research and consulting services we provide. That exerts a real discipline on our operations in that we must continually adapt to the needs of our audiences to be worthy of their support. Thousands of higher education and related institutions around the world are ITHAKA's primary financial supporters; their JSTOR participation fees provide 88% of ITHAKA's revenue. Our 99% renewal rate for JSTOR generates stable recurring income, alleviating the dependency on fundraising that many not-for-profits experience. Because the organizations share our commitment to our mission, we have the financial resources necessary to maintain a great work environment that encourages innovation and excellence.